Frequently Asked Questions
Your guide to shopping with Easy Music Center
What shipping methods do you offer for musical instruments?
We offer standard ground shipping, expedited air shipping, and specialized white-glove delivery for fragile items like acoustic pianos and premium drum kits to ensure they arrive in perfect tuning.
Can I return an instrument if I am not satisfied?
Yes, we offer a 30-day satisfaction guarantee. Instruments must be returned in their original condition and packaging. Please note that items like reeds, mouthpieces, and earplugs are non-returnable for hygiene reasons.
Do your instruments come with a warranty?
All new instruments include a full manufacturer's warranty. Additionally, Easy Music Center provides a one-year limited warranty on all certified pre-owned equipment to give you peace of mind.
Do you offer financing or payment plans?
We provide several flexible payment options, including major credit cards, PayPal, and monthly financing plans through our partner providers, allowing you to play now and pay later.
Is it safe to ship high-end guitars and electronics?
Absolutely. We use professional-grade, climate-controlled packaging and extra padding specifically designed for musical gear to protect against impact and temperature shifts during transit.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal so you can monitor your gear's journey to your doorstep.